Payment Policy

Payment Policy – FreshAndCleanHome

Thank you for shopping with FreshAndCleanHome! To ensure a smooth and secure shopping experience, we have established clear payment guidelines. Please review our Payment Policy for detailed information on payment methods, security measures, and related terms.

1. Accepted Payment Methods

We offer a variety of secure payment options to make your shopping experience as convenient as possible. You can choose from the following methods to complete your purchase:

• Credit/Debit Cards: We accept major credit and debit cards, including:
  • Visa
  • MasterCard
  • American Express
  • Discover
• PayPal: You can choose to pay via PayPal, which provides an additional layer of security and convenience.
• Apple Pay/Google Pay: For mobile device users, we also accept payments via Apple Pay and Google Pay (where available).
• Gift Cards: If you have received a gift card, you can apply the balance at checkout.

2. Currency and Pricing

All prices listed on the FreshAndCleanHome website are in [insert currency], and taxes (if applicable) will be calculated at checkout based on your shipping address.

• Domestic Orders: Prices include applicable local taxes.
• International Orders: Taxes, duties, and customs fees are not included in the price and will be calculated and applied at checkout. These charges are the responsibility of the customer.

3. Payment Authorization

When you submit your payment information, we will verify the details to ensure there are sufficient funds or credit to complete the transaction. Payment authorization is typically processed within minutes, but please allow up to 24 hours for us to confirm your order.

• Payment Confirmation: Once your payment has been successfully processed, you will receive an order confirmation email with your order number and receipt.
• Authorization Holds: In some cases, banks or payment providers may place an authorization hold on your account for verification purposes. This is a temporary hold and will be removed once payment is processed.

4. Payment Security

Your security is our top priority. FreshAndCleanHome uses industry-standard encryption and secure payment gateways to protect your personal and payment information.

• Secure Checkout: All payment transactions are processed through SSL (Secure Socket Layer) encryption technology to ensure your data is protected.
• PCI Compliance: We are fully compliant with PCI-DSS (Payment Card Industry Data Security Standard) to guarantee that your credit card information is handled securely.
• No Credit Card Storage: We do not store sensitive payment information, such as credit card details, on our servers. Payment data is processed securely through trusted third-party gateways like PayPal and Stripe.

5. Order Processing

Your order will be processed once payment is successfully authorized and confirmed. Please ensure that the billing information you provide matches the information on file with your bank or credit card provider to avoid any delays in processing.

• In Stock Items: If all items in your order are in stock, your order will be processed and shipped according to the chosen shipping method.
• Out of Stock Items: If one or more of your items are out of stock, we will notify you and offer the option to either wait for restock, select an alternative item, or cancel your order.

6. Billing and Shipping Information

Please ensure that the billing and shipping information you provide is accurate and complete. If there is a discrepancy between the billing and shipping addresses or if any errors are detected in your order, we may contact you for clarification before processing the payment.

• Address Accuracy: We are not responsible for delays or issues arising from incorrect or incomplete billing or shipping information.

7. Payment Issues

If you experience any issues with your payment, such as declined transactions or problems with your credit card, you can try the following steps:

• Check Your Payment Details: Double-check your payment information to ensure there are no errors.
• Contact Your Bank: Sometimes payments are declined due to issues with your bank or card issuer. Contact them to resolve any payment issues.
• Try Another Payment Method: If your payment is still not going through, try a different payment method, such as PayPal or a different credit card.

If you continue to experience payment issues, please contact our customer service team for further assistance.

8. Discounts, Coupons, and Promotions

From time to time, FreshAndCleanHome offers promotions, discounts, and coupon codes. If you have a discount code, you can apply it during checkout. Please note the following:

• Valid Codes: Ensure that the promo code is valid for the items in your cart and has not expired.
• Discount Application: Only one discount or coupon code can be applied per order unless otherwise specified.
• Minimum Purchase: Some promotions may require a minimum purchase amount before the discount applies.

9. Refunds and Cancellations

If you need to cancel or modify your order, please contact us as soon as possible. Once an order has been processed and shipped, it may not be eligible for cancellation, but we will do our best to accommodate your request.

• Refunds: If you are eligible for a refund (e.g., for returned items or a canceled order), the amount will be credited back to the original payment method used. Refunds can take up to 7-10 business days to appear in your account, depending on your payment provider.

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Thank you for choosing FreshAndCleanHome! We are committed to providing a secure, smooth, and enjoyable shopping experience. Your satisfaction is our priority, and we strive to make every step of your purchase simple and stress-free.